My Experience at Swensen's West Mall
I went to your restaurant this evening, anticipating a nice evening to relax with my friends over good food. However, it did not turn as nicely as I had expected from your esteemed restaurant.
I ordered the Aglio Olio spaghetti; it came with an option to top up prawns for a mere $3. As I am allergic to crustaceans, I wish to change it to Ham or Chicken. The waiter was really nice and say he will check with the kitchen, he came back and apologised that the request cannot be fulfilled. Then I asked him to check with his Restaurant Manager, again this was turned down by the Restaurant Manager.
If only the Restaurant Manager had the courtesy to come to my table and explain why, instead of the poor waiter who have to come back to me and give me an apologetic smile and say No. No reasons were given, just a simply No.
I do not understand why your restaurant is so inflexible for such request, I’m ready to pay the optional $3 and get the cheaper Ham instead of the more expensive Prawns. I do not expect to get free food nor pay less for a more expensive ingredient.
If you want to investigate further, my bill number is 417 printed on 11 Sep ’07 at 20:09, West Mall Branch.
Perhaps you should look into how to improve your service level. Else I would not hesitate to tell my friends about the inflexible service level your restaurants are practising.
Canele Cafe @ Paragon
i was walking along basement of Paragon when i spotted Canele Cafe, heard from wishingleaf
that there are alot of talks about this patisserie chocolaterie so we decided to check it out.
the display of cakes and desserts were pretty extensive. we saw macarons and opted to try that since both of us had a full stomach after dining at the soba restaurant.( Discriminating its customersCollapse ) Current Mood: angry
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